Fortunica Casino Close Account

Closing Your Fortunica Account and What Happens to Your Balance

Closing a Fortunica account means contacting our support desk directly; there is no self-service delete option inside the account menu. Once the request is confirmed, any verified real-money balance is paid out under our standard withdrawal rules, while unresolved bonus funds are removed before the file is shut.

To start, write to support@fortunicabet.com or complaints@fortunica.casino, or open the 24/7 live chat available directly on screen, and ask for the account to be closed. Withdraw your available balance first, since the standard withdrawal transaction runs from €50 to €120 and a closed profile cannot submit a new cashout. Real-money deposits must also clear a 3x wagering target inside slots, a check built into our anti-money-laundering process, or we reserve the right to withhold a 20% administrative fee instead of releasing the full amount.

Unfinished Wagering and Bonus Funds

Our welcome package is sticky, meaning deposit bonus money and free spin winnings stay locked until the full 40x wagering requirement is cleared. If you close your account before that target is met, the bonus portion of the balance is void; only cleared real-money funds, within the stated cashout caps, are paid out via your chosen payment method.

Balance Payout Timelines Before You Close Your Account

Before requesting closure, check how long your final withdrawal takes to clear, since processing windows at Fortunica vary by the amount requested.

Balances above €15,000 are paid in monthly instalments capped at €15,000, so a large win may still be settling after the account itself is formally closed.

Steps to Close Your Fortunica Account and Secure Your Balance

Follow these steps in order so your money is settled before the account file is shut for good.

1. Withdraw any available real-money balance first; the standard withdrawal transaction ranges from €50 to €120, and a closed account cannot submit a new cashout request.
2. Clear the 3x wagering target on deposited funds required for our anti-money-laundering checks before the final payout is approved.
3. Submit KYC documents if requested, including an unexpired ID, a photo of the card used, a selfie with a handwritten note and proof of address issued within 3 months, as part of our account verification process, within 15 days, or the balance tied to that review is forfeited.
4. Email support@fortunicabet.com or complaints@fortunica.casino, or use the 24/7 live chat, and confirm you want the account closed.
5. Any sticky bonus funds still short of the 40x wagering requirement are voided and removed before the closure is finalised.
6. Once closure is confirmed, access via sign-in is disabled, and reopening requires contacting support directly again.

Is Account Closure Final, and What About Inactive Balances?

Closing a Fortunica account is treated as final once our support desk confirms the request; there is no automatic self-service reopening, and reactivation means contacting the team again with the same identification standard used at onboarding. If you simply stop logging in without formally asking us to close the account, that is handled differently from a direct closure request.

Twelve consecutive months without a login mark a profile as dormant, and a €10 monthly administrative charge is then deducted automatically for as long as the balance stays positive. Formally closing the account, or withdrawing your balance before you stop playing, avoids that ongoing drain on an unused balance sitting idle.

Should a disagreement arise over what happens to funds during closure, a complaint left unresolved for two months can be escalated to EGIS ADR at disputes@egis-adr.com, and the resulting decision is binding on both Fortunica and the player. We recommend checking the balance shown one last time before requesting closure, to confirm it matches what you expect to receive.